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Document Description
Title
Supervision
of
volunteers
in
service
organizations
:
the
effect
of
leadership
style
and
manner
of
delivery
on
volunteer
satisfaction
Author
Connolly
,
Maureen
Description
Thesis
(M.P.E.)--Memorial
University
of
Newfoundland
,
1986.
Physical
Education
and
Athletics
Date
1986
Pagination
viii, 97 leaves : ill.
Subject
Associations
,
institutions
,
etc.--Administration;
Volunteers;
Personnel
management
Degree
M.P.E.
Degree Grantor
Memorial University of Newfoundland. School of Physical Education and Athletics
Discipline
Physical Education and Athletics
Language
Eng
Notes
Bibliography:
leaves
74-79.
Abstract
The
purpose
of this
study
was to
ascertain
whether
leadership
style
and
manner
of
delivery
of the
supervisor
in
health
,
education
and
leisure
service
organizations
were
significant
factors
in
volunteer
satisfaction.
--
Many
health
,
education
and
leisure
service
organizations
rely
on
volunteers
for the
direct
delivery
of
service.
In
many
such
organizations
,
it
is
the
volunteer
who
enables
the
organization
to
meet
client
need.
Retaining
these
volunteers
and
keeping
them
satisfied
are
priorities
for the
administrator
who
utilizes
volunteer
manpower.
--
This
study
investigated
leadership
style
of the
supervisor
as a
factor
in
volunteer
satisfaction.
The
leadership
styles
considered
were
autocratic
,
democratic
and
laissez-faire
styles.
As
well
, the
concept
of
"manner
of
delivery"
was
presented
and
investigated.
The
manner
of
delivery
was
presented
,
simply
, as the
way
a
thing
was
done.
In
other
words
,
a
,
supervisor
can
issue
an
order
,
vaguely
pass
on a
directive
or
offer
a
constructive
suggestion
,
depending
on the
way
in
which
the
information
was
passed
on.
Categories
of
manner
of
delivery
were
considered
to be
"sensitive"
,
"impersonal"
or
"brusque".
-
Two
hundred
volunteers
in
various
organizations
were
given
questionnaires
constructed
to
collect
information
on
leadership
style
,
manner
of
delivery
and
satisfaction
levels
, as
well
as
pertinent
demographic
data.
Ch'i
square
,
correlation
,
one-way
analysis
of
variance
and
multiple
regression
procedures
were
performed
on the
data.
-
Both
leadership
style
and
manner
of
delivery
were
significant
factors
in
volunteer
satisfaction.
The
democratic
leadership
style
and the
sensitive
manner
of
delivery
yielded
the
highest
satisfaction
levels.
--
In
addition
,
volunteer
satisfaction
was
found
to be
significantly
affected
by the
age
of the
volunteer
, the
gender
of the
volunteer
, the
age
of the
supervisor
and the
gender
of the
supervisor.
Female
volunteers
exhibited
significantly
higher
levels
of
satisfaction
than
did
male
volunteers;
female
supervisors
yielded
significantly
higher
satisfaction
than
did
male
supervisors.
-
Volunteer
satisfaction
was
positively
correlated
with
education
level
of the
volunteer
,
age
of the
volunteer
,
age
of the
supervisor
and the
length
of
service
with the
agency
and with the
supervisor.
Type
Text
Resource Type
Electronic
thesis
or
dissertation
Format
Image/jpeg;
Application/pdf
Source
Paper copy kept in the Centre for Newfoundland Studies, Memorial University Libraries
Local Identifier
75380904
Rights
The author retains copyright ownership and moral rights in this thesis. Neither the thesis nor substantial extracts from it may be printed or otherwise reproduced without the author's permission.
Collection
Electronic
Theses
and
Dissertations
Scanning Status
Completed
PDF File
(14.64
MB)
--
http://collections.mun.ca/PDFs/theses/Connolly_Maureen.pdf
CONTENTdm file name
217207.cpd
